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Personal Information Protection Policy

NYK is committed to ensuring that your privacy is protected in accordance with the following privacy policy.

1.Observance of Laws and Regulations

We at Nippon Yusen Kabushiki Kaisha observe the laws and regulations, and other norms regarding the protection of Personal Information as defined below.

2.Protection of Personal Information

We ensure that our directors, auditors, executive officers and employees recognize the importance of protecting Personal Information, and the appropriate usage of such information.

3.Respect for Rights of the Data Subject

We fully respect the rights of the individual who is the data subject in regards to his/her Personal Information, and by due compliance with laws and regulations, and also within the reasonable scope of socially accepted norms and customs, whenever we receive a request from the data subject to notify the data subject of the purpose of use of his/her information, or to disclose, correct, or supplement such information, or suspend the use of or delete such information, or suspend the provision of such information to third parties, we will comply with such request.

4.Collection, Use, and Provision of Personal Information

In light of the fact that, as a global logistics company, we are engaged in business operations throughout the world, we have established a privacy management system that complies with the actual conditions of each operation, and appropriately handles all the Personal Information received, based upon the applicable rules on collection, use, and provision of such information.

5.Security Measures

In order to secure the safety and accuracy of the Personal Information in our care, we implement security measures, and strive to prevent unauthorized access to Personal Information, and the loss, destruction, alteration, leak, etc., of such information. The following is the outline of the security measures for the Personal Information.

  1. 1Formulation of Basic Policy

    We formulate this Policy for ensuring the proper handling of Personal Information, including compliance with laws, and contact point for inquiry and complaint processing, etc.

  2. 2Establishment of discipline on the handling of Personal Information

    We established Personal Information Management Rules and detailed rule for Personal Information Management for person responsible for methods of handling at each stage of acquisition, use, storage, provision, deletion/destruction, etc., responsible persons/persons in charge and their duties, etc.

  3. 3Organized Safety Management Measures

    We established a person responsible for Personal Information, clarified the employees who handle Personal Information and the scope of Personal Information handled by such employees, and established a system for reporting to the person responsible in the event that a violation of the law or Personal Information Management Rules, etc. is detected or any indication of such a violation is detected.

  4. 4Human Safety Management Measure

    We have confidentiality rules regarding Personal Information, and we inform our employees about the proper handling of Personal Information.

  5. 5Physical Safety Management Measures

    We implement measures for store Personal Information and measures to prevent loss or theft.

  6. 6Technical Safety Management Measures

    We implement measures to protect against unauthorized access, etc.

  7. 7Understanding the external environment

    When handling personal information overseas, we will take safety measures based on our understanding of the legal system of the relevant foreign country.

6.Notification and Disclosure to the Public

In handling Personal Information, we take appropriate measures in accordance with the Act on the Protection of Personal Information, such as informing the data subject of necessary matters or disclosing such necessary matters to the public.

7.Purpose of Use of Personal Information Acquired

Except when we have provided notification by another method, we will handle the Personal Information we have collected within the scope necessary for fulfilling the following purposes:

  1. 1Business negotiations with us, execution and performance of contracts, and management of other transactions;
  2. 2Provision of information related to our operations and services and those of our group companies, and procedures related thereto;
  3. 3Operation of vessels owned or chartered by us;
  4. 4The provision of information related to, or the conducting of, advertising campaigns, training, social events, and other events hosted by us, as well as the analysis and reporting of results of the same;
  5. 5Communications with us and notifications and social greetings by us in accordance with social customs;
  6. 6Investigations, analysis, research and auditing related to our business operations;
  7. 7Communications with organizations related to our business operations;
  8. 8Administrative procedures related to our stock;
  9. 9Our investor relations (IR) activities and Sustainability activities;
  10. 10Public relations activities of ourselves and our group companies;
  11. 11Management of access to (entering/exiting) our facilities, management of security for our facilities;
  12. 12Responding to inquiries of all types;
  13. 13Procedures related to employment activities and other management of human resources;
  14. 14Execution of management control tasks and common/overlapping tasks for our group companies;
  15. 15And for the proper and smooth operation of our business operations.

Additionally, in some cases, we may provide Personal Information that we have collected to third parties outside of our company.

For more details, please refer the following pages of our website;
Services
Investor Relations
Sustainability
NYK Group

8.Provision of Personal Information to Third Parties

Except for the cases below, we do not provide Personal Information to third parties.

  1. 1When we have prior consent of the individual;
  2. 2When based on laws and regulations;
  3. 3When necessary for improvement of public health or protection of property, and obtaining consent of the individual is difficult;
  4. 4When it is necessary to cooperate with the performance of functions stipulated by a law or regulation by a government institution or a local government, or a party that has been entrusted with such performance by a government institution or a local government, and the obtaining of the individual's consent may result in interference with the performance of such government functions.

Also, when we provide Personal Information to third parties in foreign countries, we shall obtain the prior consent of the individual, with the exception of those cases where laws and regulations allow such Personal Information to be handled in an exceptional manner.

9.Subcontracting

Within the scope necessary for fulfillment of the purpose of use of the Personal Information, we may in some cases subcontract the handling, in whole or in part, of the Personal Information we obtain. In such cases, we will execute a basic agreement with such subcontractor related to the Personal Information and/or such other agreements required, and we shall supervise the subcontractor as necessary and appropriate.

10.Joint Use

We will jointly use personal data pursuant to [Article 27, paragraph (5), item (iii) of] the Act on the Protection of Personal Information to the extent necessary to achieve the purpose of use as described below.

When engaging in joint use, Personal Information will be handled in compliance with the Act on the Protection of Personal Information and other related laws and regulations.

  1. 1Scope of joint users
    Our company and group companies located in Japan
  2. 2Items of personal data subject to joint use
    • Customer name, address, telephone number, email address, gender, date of birth, inquiry details, transaction details, business card information (including information readable from business cards such as company name, department name, title, etc.).
    • Shareholder name, address, telephone number, inquiry details, number of shares held, shareholder number and registration date information, information related to use history of shareholder benefits programs, and other information etc. related to the use of shareholder benefits.
  3. 3Purpose of use by joint users
    • Provision of information related to our operations and services and those of our group companies, and procedures related thereto;
    • Administrative procedures related to our stock;
    • Public relations activities of ourselves and our group companies;
    • Responding to inquiries of all types;
    • Execution of management control tasks and common/overlapping tasks for our group companies;
    • And for the proper and smooth operation of our business operations.
  4. 4Person responsible for management of joint use
    Nippon Yusen Kabushiki Kaisha (Please refer to the "Profile" and "Top Management" page on our website for details such as address and name of representative)

11.Disclosure and Correction of Personal Data We Hold

If the relevant individual requests notification or disclosure of the purpose of use of personal data we hold, we will notify or disclose such information to the relevant individual without delay, except with respect to matters which have been exempted under laws and regulations. We will also comply with requests for correction, addition, deletion, suspension of use, or suspension of provision to third parties with respect to personal data we hold, except with respect to matters which have been exempted under laws and regulations.

If you wish to make such a request, please do so as follows.

[Method for making requests]

Please send by mail the following documents to the contact address.

  • Request for disclosure, etc. of personal data we hold, prescribed by us
  • Copy of identification document (one certificate with a photograph such as a driver's license, individual number card, residence permit, special permanent resident certificate, or passport)

Contact address:
Yusen Building, 3-2, Marunouchi 2-chome, Chiyoda-ku, Tokyo, 100-0005
Nippon Yusen Kabushiki Kaisha, Legal & Fair Trade Promotion Group, Compliance Team

12.Inquiries related to Personal Information

For inquiries related to the handling of Personal Information, please contact our Personal Information Helpdesk . Please note that we cannot answer to inquiries about Personal Information other than those of inquirer.

Personal Information Helpdesk
NYK Line Legal & Fair Trade Promotion Group - Compliance Team

  • *Definition of Personal Information
    Personal Information means information defined in Article 2 of the Act on the Protection of Personal Information (Act No. 57 of 2003).
    Personal Information pertains to information that identifies or can identify specific individuals by one or combining two or more of the following data:
    His/her name; date of birth; age; gender; home address; telephone number; family composition; hobby, preferences; e-mail address; workplace; work title; workplace address; telephone number of workplace; credit card number; bank account number; various numbers or character sequences attached to the individual, such as employee number; information collected from the purchase of goods, products and services; information on home pages visited; information on complaints, consultation and inquiry; etc.
    Data subject refers to the individual that can be identified by the above-mentioned Personal Information.
    Personal data means personal data as defined in Article 2 of the Act on the Protection of Personal Information (Act No. 57 of 2003), specifically, personal information that constitutes a personal information database etc., which has been systematically organized so as to be easily searchable for personal information.
    Held personal data means personal data means personal data a business holds as defined in Article 2 of the Act on the Protection of Personal Information (Act No. 57 of 2003), specifically, personal data which we have the authority to disclose, correct, add or delete, cease to use, destroy, or cease to provide to third parties.

Last update : December 12, 2025
Nippon Yusen Kabushiki Kaisha