Guideline Comparison
- United Nations (UN) Global Compact
- GRI Guidelines / ISO26000
GRI Guidelines / ISO26000 (Fiscal Year 2011)
In editing the CSR report 2011, we referred Sustainable Reporting Guidelines 3.0, Global Reporting Initiatives(GRI).
The following is a table comparing the GRI guidelines and ISO 26000.
| Item | Indicator | Core subjects and issues of ISO26000 | Degree | CSR report | Contents |
|---|---|---|---|---|---|
| 1.Strategy and Analysis | |||||
| 1.1 | Statement from the most senior decision-maker of the organization (e.g., CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy | 6.2 Organizational Governance | High | P4-5 | Top Message |
| 1.2 | Description of key impacts, risks, and opportunities | High | P4-5 P17 |
Top Message Risk management |
|
| 2.Organizational Profile | |||||
| 2.1 | Name of the organization | High | Backcover | Corporate data | |
| 2.2 | Primary brands, products, and/or services | High | P8-9 | Operational overview | |
| 2.3 | Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures | 6.2 Organizational Governance | Low | — | — |
| 2.4 | Location of organization's headquarters | High | Backcover | Corporate data | |
| 2.5 | Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report | High | P15 P18,24,30 P6,17.19,25 P31 P34-35 |
CSR organizations and programs comment of national staff the base of overseas operations Together with our customers Social contribution activities |
|
| 2.6 | Nature of ownership and legal form | High | Backcover | Corporate data | |
| 2.7 | Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries) | High | P8-9 Data III-IV |
Operational overview Human resources data |
|
| 2.8 |
Scale of the reporting organization, including:
|
High | P8-9 Data III-IV Backcover |
Operational overview Human resources data Corporate data |
|
| 2.9 | Significant changes during the reporting period regarding size, structure, or ownership including:
|
High | P31 | Logistics services | |
| 2.10 | Awards received in the reporting period | Low | P24 P28 P43 |
Awards and recognitions received from the general public during Fiscal Year 2010 | |
| 3.Report Parameters | |||||
| Report Profile | |||||
| 3.1 | Reporting period (e.g., fiscal/calendar year) for information provided | High | P2 | Reporting period | |
| 3.2 | Date of most recent previous report (if any) | High | P2 | Date of issue | |
| 3.3 | Reporting cycle (annual, biennial, etc.) | High | P2 | Date of issue | |
| 3.4 | Contact point for questions regarding the report or its contents | High | Appendix Backcover |
Questionnaire Corporate data |
|
| Report Scope and Boundary | |||||
| 3.5 | Process for defining report content, including:
|
High | P2 P3 P14 |
Editorial guidelines, Audience Primary communication tools The NYK Group's CSR activities |
|
| 3.6 | Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers) | High | P2 | Scope of report | |
| 3.7 | State any specific limitations on the scope or boundary of the report | High | P3 Data II |
Scope of report Calculation methodology |
|
| 3.8 | Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations | — | — | — | |
| 3.9 | Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report | High | P7 P26 Data I-IV |
Performance targets under "More Than Shipping2013" Environmental management indicators Changes in the figures Calculation methodology Human resources data |
|
| 3.10 | Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/ acquisitions, change of base years/periods, nature of business, measurement methods) | High | Data I | Changes in the figures | |
| 3.11 | Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report | High | Data I-II | Changes in the figures |
|
| GRI Content Index | |||||
| 3.12 | Table identifying the location of the Standard Disclosures in the report | High | Web | Guideline Comparison | |
| Assurance | |||||
| 3.13 | Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s) | Low | — | — | |
| 4. Governance, Commitments, and Engagement | |||||
| Governance | |||||
| 4.1 | Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight | 6.2 Organizational Governance | High | P16 | Corporate governance philosophy,Corporate governance organization chart |
| 4.2 | Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement) | Low | — | — | |
| 4.3 | For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members | High | P16 | Corporate governance philosophy, Corporate governance organization chart | |
| 4.4 | Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body | High | P16 | Corporate governance philosophy, Corporate governance organization chart | |
| 4.5 | Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance) | Low | — | — | |
| 4.6 | Processes in place for the highest governance body to ensure conflicts of interest are avoided | High | P16 | Corporate governance philosophy | |
| 4.7 | Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics | Low | — | — | |
| 4.8 | Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation | High | P6-7 P14 |
New Medium-Term Management Plan NYK Group Values |
|
| 4.9 | Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles | High | P14-15 | The NYK Group's CSR activities | |
| 4.10 | Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance | Low | — | — | |
| Commitments to External Initiatives | |||||
| 4.11 | Explanation of whether and how the precautionary approach or principle is addressed by the organization | 6.2 Organizational Governance | High | P16-17 P19-23 |
Sound and highly transparent management Safety Supporting lives |
| 4.12 | Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses | High | P4-5 | Support of the United Nations (UN) Global Compact | |
| 4.13 | Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization:
|
Low | — | — | |
| Stakeholder Engagement | |||||
| 4.14 | List of stakeholder groups engaged by the organization | 6.2 Organizational Governance | High | P27 P34-35 P36 P37 P39-41 P42 |
Cooperation with Tohoku University Social contribution activities "Global NYK Week" Internships Stakeholder dialogue Outside opinion |
| 4.15 | Basis for identification and selection of stakeholders with whom to engage | High | P3 P14 |
editorial guidelines (Audience) The NYK Group's CSR activities |
|
| 4.16 | Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group | High | P32 P33 P36 |
Customer Satisfaction Survey for Kobe Terminal Tour of facilities, IR highlights "Global NYK Week" |
|
| 4.17 | Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting | High | P39-41 P42 Appendix |
stakeholder dialogue Outside opinion Questionnaire |
|
| 5. Management Approach and Performance Indicators | |||||
| Economic | |||||
| Disclosure on Management Approach | 6.2 Organizational Governance 6.8 Community Involvement and Development |
High | P4-5 P6-7 |
Top commitment new medium-term management plan |
|
| Economic Performance Indicators | |||||
| Aspect: Economic Performance | |||||
| Core EC1. |
Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments | 6.8 Community Involvement and Development 6.8.3 Community involvement 6.8.7 Wealth and income creation 6.8.9 Social investment |
High | P35 Data II-III |
Assistance during Fiscal Year 2010 Environmental accounting Education |
| Core EC2. |
Financial implications and other risks and opportunities for the organization's activities due to climate change | 6.5.5 Climate change mitigation and adaptation | High | Data II | Environmental accounting |
| Core EC3. |
Coverage of the organization's defined benefit plan obligations | Low | — | — | |
| Core EC4. |
Significant financial assistance received from government | Low | — | — | |
| Aspect: Market Presence | |||||
| Add EC5. |
Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation | 6.4.4 Conditions of work and social protection 6.8 Community Involvement and Development |
Low | — | — |
| Core EC6. |
Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation | 6.6.6 Promoting social responsibility in the value chain 6.8 Community Involvement and Development 6.8.5 Employment creation and skills development 6.8.7 Wealth and income creation |
Low | — | — |
| Core EC7. |
Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation | 6.8 Community Involvement and Development 6.8.5 Employment creation and skills development 6.8.7 Wealth and income creation |
Low | — | — |
| Aspect: Indirect Economic Impacts | |||||
| Core EC8. |
Development and impact of infrastructure investments and services provided primarily for public benefit through commercial | 6.3.9 Economic, social and cultural rights 6.8 Community Involvement and Development 6.8.3 Community involvement 6.8.4 Education and culture 6.8.5 Employment creation and skills development 6.8.6 Technology development and access 6.8.7 Wealth and income creation 6.8.9 Social investment |
High | P34-35 P37 P39-41 |
Social contribution activities Internships Stakeholder dialogue |
| Add EC9. |
Understanding and describing significant indirect economic impacts | 6.3.9 Economic, social and cultural rights 6.6.6 Promoting social responsibility in the value chain 6.6.7 Respect for property rights 6.7.8 Access to essential services 6.8 Community Involvement and Development 6.8.5 Employment creation and skills development 6.8.6 Technology development and access 6.8.7 Wealth and income creation 6.8.9 Social investment |
Low | — | — |
| Environmental | |||||
| Disclosure on Management Approach | 6.2 Organizational Governance 6.5 The Environment |
High | P10-13 P25 P26 P28 |
Special feature Promotion of environmental management Environments on the sea Environments on land and in the air |
|
| Environmental Performance Indicators | |||||
| Aspect: Materials | |||||
| Core EN1. |
Materials used by weight or volume | 6.5 The Environment 6.5.4 Sustainable resource use |
High | Data I | Environmental performance data |
| Core EN2. |
Percentage of materials used that are recycled input materials | Low | — | — | |
| Aspect: Energy | |||||
| Core EN3. |
Direct energy consumption by primary energy source | 6.5 The Environment 6.5.4 Sustainable resource use |
High | Data I | Fuel consumption |
| Core EN4. |
Indirect energy consumption by primary source | High | Data I | Power consumption | |
| Add EN5. |
Energy saved due to conservation and efficiency improvements | High | P10-13 | Special feature | |
| Add EN6. |
Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives | High | P10-13 P26 P28 P29 |
Special feature Reduction of CO2 emissions Environments on land and in the air Super Eco Ship |
|
| Add EN7. |
Initiatives to reduce indirect energy consumption and reductions achieved | Low | — | — | |
| Aspect: Water | |||||
| Core EN8. |
Total water withdrawal by source | 6.5 The Environment 6.5.4 Sustainable resource use |
High | Data I | Water consumption |
| Add EN9. |
Water sources significantly affected by withdrawal of water | Low | — | — | |
| Add EN10. |
Percentage and total volume of water recycled and reused | Low | — | — | |
| Aspect: Biodiversity | |||||
| Core EN11. |
Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas | 6.5 The Environment 6.5.6 Protection of the environment, biodiversity and restoration of natural habitats |
Low | — | — |
| Core EN12. |
Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas | High | P27 | Preservation of biodiversity | |
| Add EN13. |
Habitats protected or restored | Low | — | — | |
| Add EN14. |
Strategies, current actions, and future plans for managing impacts on biodiversity | High | P27 | Preservation of biodiversity | |
| Add EN15. |
Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk | Low | — | — | |
| Aspect: Emissions, Effluents, and Waste | |||||
| Core EN16. |
Total direct and indirect greenhouse gas emissions by weight | 6.5 The Environment 6.5.5 Climate change mitigation and adaptation |
High | Data I | CO2 emissions |
| Core EN17. |
Other relevant indirect greenhouse gas emissions by weight | Low | — | — | |
| Add EN18. |
Initiatives to reduce greenhouse gas emissions and reductions achieved | High | P10-13 P26 P28 P29 |
Special feature Reduction of CO2 emissions Environments on land and in the air Super Eco Ship |
|
| Core EN19. |
Emissions of ozone-depleting substances by weight | 6.5 The Environment 6.5.3 Prevention of pollution |
Low | — | — |
| Core EN20. |
NO, SO, and other significant air emissions by type and weight | High | Data I | Nox emissions,Sox emissions | |
| Core EN21. |
Total water discharge by quality and destination | Low | — | — | |
| Core EN22. |
Total weight of waste by type and disposal method | High | Data I | Waste | |
| Core EN23. |
Total number and volume of significant spills | High | P27 | Fiscal Year 2010 marine pollution incidents | |
| Add EN24. |
Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally | Low | — | — | |
| Add EN25. |
Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff | 6.5 The Environment 6.5.4 Sustainable resouce use 6.5.6 Protection of the environment, biodiversity and restoration of natural habitats |
High | P27 | Preservation of biodiversity |
| Aspect: Products and Services | |||||
| Core EN26. |
Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation | 6.5 The Environment 6.5.4 Sustainable resouce use 6.6.6 Promoting social responsibility in the value chain 6.7.5 Sustainable consumption |
High | P10-13 P25-28 |
Special feature Promotion of environmental management,Environments on the sea,Environments on land and in the air |
| Core EN27. |
Percentage of products sold and their packaging materials that are reclaimed by category | 6.5 The Environment 6.5.4 Sustainable resouce use 6.7.5 Sustainable consumption |
High | P27 | Dismantling ships |
| Aspect : Compliance | |||||
| Core EN28. |
Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations | 6.5 The Environment | Low | — | — |
| Aspect : Transport | |||||
| Add EN29. |
Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce | 6.5 The Environment 6.5.4 Sustainable resouce use 6.6.6 Promoting social responsibility in the value chain |
High | Data I | Environmental performance data |
| Aspect : Overall | |||||
| Add EN30. |
Total environmental protection expenditures and investments by type | 6.5 The Environment | High | Data II | Environmental accounting |
| Social Performance Indicators | |||||
| Labor Practices and Decent Work | |||||
| Disclosure on Management Approach | 6.2 Organizational Governance 6.4 Labor Practices 6.3.10 Fundamental principles and rights at work |
High | P2 P37 |
NYK Group mission statement Together with all staff members in the NYK Group |
|
| Labor Practices and Decent Work Performance Indicators | |||||
| Aspect: Employment | |||||
| Core LA1. |
Total workforce by employment type | 6.4 Labor Practices 6.4.3 Employment and employment relationships |
High | Data III-IV | Human resources data |
| Core LA2. |
Total number and rate of employee turnover by age group | High | Data III | Employee demographics (NYK) | |
| Add LA3. |
Benefits provided to full-time employees that are not provided to temporary or part-time employees | 6.4 Labor Practices 6.4.3 Employment and employment relationships 6.4.4 Conditions of work and social protection |
High | P37 Data III-IV |
Promotion of work/life balance Employee support system |
| Aspect: Labor/Management Relations | |||||
| Core LA4. |
Percentage of employees covered by collective bargaining agreements | 6.3.10 Fundamental principles and rights at work 6.4 Labor Practices 6.4.3 Employment and employment relationships 6.4.4 Conditions of work and social protection 6.4.5 Social dialogue |
Low | — | — |
| Core LA5. |
Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements | 6.4 Labor Practices 6.4.3 Employment and employment relationships 6.4.4 Conditions of work and social protection 6.4.5 Social dialogue |
Low | — | — |
| Aspect: Occupational Health and Safety | |||||
| Add LA6. |
Percentage of total workforce represented in formal joint management_worker health and safety committees that help monitor and advise on occupational health and safety programsLow | 6.4 Labor Practices 6.4.6 Health and safety at work |
Low | — | — |
| Core LA7. |
Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region | High | P38 Data III-IV |
Reported crew member injuries and illnesses, Location of crew accidents in Fiscal Year 2010 Occupational accidents |
|
| Core LA8. |
Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases | 6.4 Labor Practices 6.4.6 Health and safety at work 6.8 Community Involvement and Development 6.8.3 Community involvement 6.8.4 Education and culture 6.8.8 Health |
Low | — | — |
| Add LA9. |
Health and safety topics covered in formal agreements with trade unions | 6.4 Labor Practices 6.4.6 Health and safety at work |
Low | — | — |
| Aspect: Training and Education | |||||
| Core LA10. |
Average hours of training per year per employee by employee category | 6.4 Labor Practices 6.4.7 Human development and training in the workplace |
High | P17 P29 P36 Data III |
Compliance training participation Antitrust law training class Environmental-preservation campaign Creating satisfying workplaces onshore Education |
| Add LA11. |
Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings | 6.4 Labor Practices 6.4.7 Human development and training in the workplace 6.8.5 Employment creation and skills development |
High | P36 P38 |
Enhancements to training programs "Global NYK Week" Crew education program |
| Add LA12. |
Percentage of employees receiving regular performance and career development reviews | 6.4 Labor Practices 6.4.7 Human development and training in the workplace |
High | P37 | Operations Meister Program |
| Aspect: Diversity and Equal Opportunity | |||||
| Core LA13. |
Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity | 6.3.7 Discrimination and vulnerable groups 6.3.10 Fundamental principles and rights at work 6.4 Labor Practices 6.4.3 Employment and employment relationships |
High | Data III-IV | Human resources data |
| Core LA14. |
Ratio of basic salary of men to women by employee category | 6.3.7 Discrimination and vulnerable groups 6.3.10 Fundamental principles and rights at work 6.4 Labor Practices 6.4.3 Employment and employment relationships 6.4.4 Conditions of work and social protection |
Low | — | — |
| Human Rights | |||||
| Disclosure on Management Approach | 6.2 Organizational Governance 6.3 Human Rights |
High | P4-5 P14-15 P36-37 |
Support of the United Nations (UN) Global Compact The NYK Group's CSR activities Together with all staff members in the NYK Group |
|
| Human Rights Performance Indicators | |||||
| Aspect: Investment and Procurement Practices | |||||
| Core HR1. |
Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening | 6.3 Human Rights 6.3.3 Due diligence 6.3.5 Avoidance of complicity 6.6.6 Promoting social responsibility in the value chain |
Low | — | — |
| Core HR2. |
Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken | Low | — | — | |
| Add HR3. |
Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained | 6.3 Human Rights 6.3.5 Avoidance of complicity |
High | P37 | Respect for human rights |
| Aspect: Non-discrimination | |||||
| Core HR4. |
Total number of incidents of discrimination and actions taken | 6.3 Human Rights 6.3.6 Resolving grievances 6.3.7 Discrimination and vulnerable groups 6.3.10 Fundamental principles and rights at work 6.4.3 Employment and employment relationships |
Low | — | — |
| Aspect: Freedom of Association and Collective Bargaining | |||||
| Core HR5. |
Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights | 6.3 Human Rights 6.3.3 Due diligence 6.3.4 Human rights risk situations 6.3.5 Avoidance of complicity 6.3.8 Civil and political rights 6.3.10 Fundamental principles and rights at work 6.4.3 Employment and employment relationships 6.4.5 Social dialogue |
Low | — | — |
| Aspect: Child Labor | |||||
| Core HR6. |
Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor | 6.3 Human Rights 6.3.3 Due diligence 6.3.4 Human rights risk situations 6.3.5 Avoidance of complicity 6.3.7 Discrimination and vulnerable groups 6.3.10 Fundamental principles and rights at work |
Low | — | — |
| Aspect: Forced and Compulsory Labor | |||||
| Core HR7. |
Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor | 6.3 Human Rights 6.3.3 Due diligence 6.3.4 Human rights risk situations 6.3.5 Avoidance of complicity 6.3.7 Discrimination and vulnerable groups 6.3.10 Fundamental principles and rights at work |
Low | — | — |
| Aspect: Security Practices | |||||
| Add HR8. |
Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations | 6.3 Human Rights 6.3.5 Avoidance of complicity 6.4.3 Employment and employment relationships 6.6.6 Promoting social responsibility in the value chain |
Low | — | — |
| Aspect: Indigenous Rights | |||||
| Add HR9. |
Total number of incidents of violations involving rights of indigenous people and actions taken | 6.3 Human Rights 6.3.6 Resolving grievances 6.3.7 Discrimination and vulnerable groups 6.3.8 Civil and political rights 6.6.7 Respect for property rights |
Low | — | — |
| Society | |||||
| Disclosure on Management Approach | 6.2 Organizational Governance 6.6 Fair Operating Practices 6.8 Community Involvement and Development |
High | P14-15 P16-17 P34-35 |
The NYK Group's CSR activities Sound and highly transparent management Social contribution activities |
|
| Society Performance Indicators | |||||
| Aspect: Community | |||||
| Core SO1. |
Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting | 6.3.9 Economic, social and cultural rights 6.6.7 Respect for property rights 6.8 Community Involvement and Development 6.8.5 Employment creation and skills development 6.8.7 Wealth and income creation |
Low | — | — |
| Aspect: Corruption | |||||
| Core SO2. |
Percentage and total number of business units analyzed for risks related to corruption | 6.6 Fair Operating Practices 6.6.3 Anti-corruption |
Low | — | — |
| Core SO3. |
Percentage of employees trained in organization's anti-corruption policies and procedures | High | P17 | Compliance training participation Antitrust law training class |
|
| Core SO4. |
Actions taken in response to incidents of corruption | Low | — | — | |
| Aspect : Public Policy | |||||
| COre SO5. |
Public policy positions and participation in public policy development and lobbying | 6.6 Fair Operating Practices 6.6.4 Responsible political involvement 6.8.3 Community involvement |
High | P10-13 P27 |
Special feature Ballast-water management systems |
| Add SO6. |
Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country | Low | — | — | |
| Aspect: Anti-Competitive Behavior | |||||
| Add SO7. |
Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes | 6.6 Fair Operating Practices 6.6.5 Fair competition 6.6.7 Respect for property rights |
High | P17 | Compliance with antitrust/competition law |
| Aspect: Compliance | |||||
| Core SO8. |
Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations | 6.6 Fair Operating Practices 6.6.7 Respect for property rights 6.8.7 Wealth and income creation |
Low | — | — |
| Product Responsibility | |||||
| Disclosure on Management Approach | 6.2 Organizational Governance 6.6 Fair Operating Practices 6.7 Consumer Issues |
High | P2 P18-23 |
NYK Group mission statement Safety |
|
| Product Responsibility Performance Indicators | |||||
| Aspect: Customer Health and Safety | |||||
| Core PR1. |
Life cycle stages in which health and safety impacts of products and services are assessed for improvement | 6.3.9 Economic, social and cultural rights 6.6.6 Promoting social responsibility in the value chain 6.7 Consumer Issues 6.7.4 Protecting consumers' health and safety 6.7.5 Sustainable consumption |
High | P19-22 P23 |
Safety on the sea Safety on land and in the air |
| Add PR2. |
Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle | High | P20 P21 P27 |
Number of near misses reported, Fiscal Year 2010 near miss causes Breakdown of NAV9000 improvements Fiscal Year 2010 marine pollution incidents |
|
| Aspect : Product and Service Labeling | |||||
| Core PR3. |
Type of product and service information required by procedures | 6.7 Consumer Issues 6.7.3 Fair marketing, factual and unbiased information and fair contractual practices 6.7.4 Protecting consumers' health and safety 6.7.5 Sustainable consumption 6.7.6 Consumer service, support, and complaint and dispute resolution 6.7.9 Education and awareness |
Low | — | — |
| Add PR4. |
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling | Low | — | — | |
| Add PR5. |
Practices related to customer satisfaction | 6.7 Consumer Issues 6.7.4 Protecting consumers' health and safety 6.7.5 Sustainable consumption 6.7.6 Consumer service, support, and complaint and dispute resolution 6.7.8 Access to essential services 6.7.9 Education and awareness |
High | P32 | Customer Satisfaction Survey for Kobe Terminal |
| Aspect : Marketing Communications | |||||
| Core PR6. |
Programs for adherence to laws | 6.7 Consumer Issues 6.7.3 Fair marketing, factual and unbiased information and fair contractual practices 6.7.6 Consumer service, support, and complaint and dispute resolution 6.7.9 Education and awareness |
Low | — | — |
| Add PR7. |
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications | Low | — | — | |
| Aspect : Customer Privacy | |||||
| Add PR8. |
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data | 6.7 Consumer Issues 6.7.7 Consumer data protection and privacy |
Low | — | — |
| Aspect: Compliance | |||||
| Core PR9. |
Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services | 6.7 Consumer Issues 6.7.6 Consumer service, support, and complaint and dispute resolution |
Low | — | — |